Most frequently asked questions

Q: Will I really keep all of my compensation?

A: Yes! Secure Law will receive none of your compensation. All compensation received is paid directly to you.

Q: What is No Win No Fee?

A: No Win No Fee is the term for what is known in the legal world as a Conditional Fee Agreement: an agreement of a condition which has to happen before a fee becomes payable. If the agreed condition is not met, no fee is payable. In the cases of compensation claims, this means that if your claim case is not won then the condition will not be met which means that no fee will be payable. In short: you don't win your case, you don't have to pay a fee.

Q: So is there a fee if the case is won?

A: Successful claimants who win their case through Secure Law can be certain that they will not be charged any fee whatsoever. When a claim is successful the fees for the work that we have done do become payable, but this is always recovered from the other side.

This means that no fee is payable by you at all if you win your case: 100% compensation is payable to you and you won't be surprised by any unexpected charges once the case is completed.

Q: How long will it take?

A: Secure Law will work to settle your claim as quickly as possible and aim to conclude the majority of cases within six months. Some claims are more complicated than others and it is not always possible to settle some cases without going to trial. Either way, you can rest assured that Secure Law will keep you up to date with all developments throughout your claim and will fight to secure the best settlement terms possible.

It is difficult to predict how long an injury claim will take to conclude. It does depend on many factors. In particular it depends upon how long it takes for you to recover from your injuries or how long it takes for the medical consultants who are involved, to predict a forecast for the future with certainty.

It is not wise to have an injury claim settled at too early a stage as this will have a bearing on the compensation that you receive. Once the claim is settled, the money that you receive will be in full and final satisfaction of your claim and no further compensation will be awarded. In more serious claims we can ask for provisional damages or an interim payment before the claim reaches final settlement but the other side is not always obliged to make such payments.

Q: Will I have to go to court?

A: In the vast majority of cases we will be able to reach an agreement with the other side without the need for you to attend court.

Court action may be necessary if the defendant does not produce proposals or satisfactory offers within a reasonable period of time. Simply commencing court action does not mean that your case will proceed to a full trial. Less than 1% of cases proceed to a final hearing. We are obliged to issue court proceedings if we do not settle your claim within 3 years from the date of the accident.

However, if you are called to give evidence, we will ensure you only have to travel as far as your local County Court and Secure Law will seek to recover up to £50 for loss of earnings and your reasonable travel expenses.

Q: What is the likelihood of success?

A: The success of your claim depends on Secure Law proving that someone else was responsible for your accident and your injuries. Your claim will not fail, even if you were partly responsible for the accident, provided that you were not wholly responsible for it. If you were partly responsible, however, then the amount of compensation that you will receive will be reduced.

Q: What exactly can I claim for?

A: You can claim for all of your out of pocket expenses and loss of earnings, whilst off work because you are sick or any loss that is caused as a direct result of your accident, and your injuries of course. You should note that you have a general duty to minimise your losses or keep them to as reasonable a level as possible. You will be able to claim lost earnings whilst you are unfit for work, but you should return to work as soon as you are able. This is in your best interests. 
 
 You should keep all estimates, invoices and receipts that relate to any out of pocket expense attributable to the accident, and produce them to Secure Law.

Q: Will I need to be medically examined?

A: Secure Law requires that you be examined by an independent medical consultant, who we will appoint. The role of the medical consultant is to assist with the litigation claim and to help us value your compensation. The doctor’s report will describe your injury/initial symptoms, treatment and recovery and will also provide an opinion as to what will happen to your well being in the future.

It is important that you realise that the consultants and doctors which we send you to will not be primarily concerned with your treatment. In that respect you should continue to refer to your own doctor that is treating you under the NHS or otherwise.

Q: What if I have a complaint?

A: At Secure Law we do everything in our power to supply the highest quality of service at all possible times. However, we appreciate that in some instances disputes can happen. In the unlikely event of you wishing to make a complaint, we understand that you will want to do so easily and quickly, and be assured of a satisfactory and amicable resolution.

We pride ourselves on having fully trained, experienced, approachable and friendly team members at Secure Law and this extends to whether they are the solicitor dealing with your claim, or the person dealing with a complaint.

All complaints are managed with utmost seriousness and we will investigate the matter thoroughly and professionally at all times. The complainant will receive a full response in writing to both acknowledge the complaint and explain how the matter will be dealt with, if applicable.